Terms of Service

Last updated November 2, 2026

This is a plain-language template provided for transparency. It is not legal advice — please have it reviewed before relying on it.

These terms govern your use of GhostCue (the "Service"). By creating an account or using the app, you agree to them.

Who we are

GhostCue is operated by Isako Labs, LLC ("we", "us"). Purchases on ghostcue-ai.com are sold through Link, the merchant of record service from Stripe, which processes the payment and handles the sales tax, VAT or GST on it. We provide the Service itself.

The service

GhostCue is a desktop application and companion website that transcribes your live interviews and suggests responses in real time. Features available to you depend on your plan.

Accounts

You are responsible for your account and for keeping your credentials secure. You must be able to form a binding contract to use the Service.

Plans, billing and refunds

New accounts get free trial sessions. After that you pay in one of two ways, at the prices shown on the pricing page:

• Credits — one-time packs. One credit is one hour of session time, counted from when a session starts until it ends, and used in 30-minute blocks. Credits stay on your account until you use them.
• Unlimited — a subscription, billed monthly or yearly in advance. It renews automatically at the end of each period until you cancel.

Payments are processed by Stripe; we never see or store your full card number. Prices are in US dollars and may change, but a change never affects a period you have already paid for. Sales tax, VAT or GST may be added at checkout, depending on where you are, and checkout may offer your local currency. Your card statement will show LINK.COM* followed by GHOSTCUE-AI.COM.

Cancelling. You can cancel Unlimited at any time from your dashboard or your Link account. Cancelling stops the next renewal; you keep Unlimited until the end of the period you have paid for, and you are not charged again.

Failed renewals. If a renewal payment fails, we try your card again over the following days and you keep Unlimited during that time. If the retries fail, the subscription ends and your account returns to paying by credit.

Refunds. We don't generally refund credit packs, used or unused, or any part of a subscription period. Link can issue refunds within 60 days of a purchase in certain cases, and you keep any cancellation or refund rights the law gives you. If you are charged in error, email us and we will put it right. When a purchase is fully refunded, the credits it gave you are removed from your account. When an Unlimited payment is fully refunded, your subscription ends at once.

Recording & consent — your responsibility

You are solely responsible for complying with all laws that apply to recording, transcribing, or processing conversations — including obtaining any consent required in your and the other participants' jurisdictions. Some regions require all parties to consent before an interview is recorded or transcribed. GhostCue is a tool; how you use it is your responsibility.

Acceptable use

You agree not to use the Service to:

• break any law or violate anyone's rights;
• process conversations without the consent the law requires; or
• reverse-engineer, resell, or abuse the Service or its API providers.

Third-party services

The Service relies on third-party providers (such as Deepgram, Anthropic, and Google) to function. Your use of those providers may be subject to their own terms, especially if you supply your own API keys.

Disclaimer

Suggestions are generated by AI and may be inaccurate. They are assistance, not advice — you are responsible for what you say in your interviews. The Service is provided "as is", without warranties of any kind.

Limitation of liability

To the maximum extent permitted by law, GhostCue is not liable for any indirect or consequential damages arising from your use of the Service.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for violations of these terms.

Changes to these terms

We may update these terms as the product evolves and will revise the "last updated" date above when we do.

Contact

Questions about these terms, billing or your account? Email us at [email protected]. See also the contact page.